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SHOP POLICY
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Processing Time
  • The time needed to fill an order varies from 1-7 business days depending on restock dates. For details, see the processing time displayed at checkout, or on your order confirmation email.

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Estimated Shipping Time
  • All shipping is sent through the USPS and UPS.

  • North America: estimated 5-10 days

  • Items marked “delivered” by the USPS and UPS are considered delivered for the purposes of refunds and cancellations. 

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Shipping FAQ
  • Yes, we ship worldwide!

  • Buyers are responsible for providing an accurate and up-to-date shipping address.

  • If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed.

  • If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at mugenmode@gmail.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.

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Customs and Import Taxes
  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

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Returns, Exchanges, & Cancellations
  • At this time, returns, exchanges, and cancellations are not accepted.

  • If there is an issue with your order, please make sure to email mugenmode.com within 10 days of delivery to fix any issues & concerns.

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