SHOP POLICY
​
Processing Time
-
The time needed to fill an order varies from 1-7 business days depending on restock dates. For details, see the processing time displayed at checkout, or on your order confirmation email.
-
​
Estimated Shipping Time
-
All shipping is sent through the USPS and UPS.
-
North America: estimated 5-10 days
-
Items marked “delivered” by the USPS and UPS are considered delivered for the purposes of refunds and cancellations.
-
​
Shipping FAQ
-
Yes, we ship worldwide!
-
Buyers are responsible for providing an accurate and up-to-date shipping address.
-
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed.
-
If an item is not delivered to the buyer because of an inaccurate shipping address, please email us at mugenmode@gmail.com, and we can begin the process of reshipment. The customer is responsible for the additional shipping cost.
-
​
Customs and Import Taxes
-
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
-
​
Returns, Exchanges, & Cancellations
-
At this time, returns, exchanges, and cancellations are not accepted.
-
If there is an issue with your order, please make sure to email mugenmode.com within 10 days of delivery to fix any issues & concerns.